inqizitorb 0 Posted November 11, 2020 Hello! I've lost my Bloodangel sword during put it from virtual vault to regular vault on web... It was like 5 minutes ago Share this post Link to post Share on other sites
inqizitorb 0 Posted November 12, 2020 support? are you just gonna ignore that fach thta i lost 30k RUUD ?? Share this post Link to post Share on other sites
Beasty 288 Posted November 12, 2020 Please provide your nickname, account name, time and server, do it by this form:1. Name of the character, account and the server, where loss have happened: Normal, Arca, Market, Siege, Instance.2. Origin of lost items: Bought by yourself in W Coin shop / Bought by someone else in web market / obtained in game process.3. Date and time of loss (as accurately as possible, it will accelerate recovery process).4. How items have disappeared.5. In detail about lost items: upgrade level, options, and the exact place where they were before the loss. P.S. Moved the topic to lost property section. Share this post Link to post Share on other sites
inqizitorb 0 Posted November 12, 2020 Hello, 1. Character name: Poki; account: inqizitorb; server: Medea; Item lost during using web virtual vault. 2. I bought this item in RUUD shop, around 2020.11.11 19:00-20:00 3. Date of loss is the same: 2020.11.11 20:00 4. I was moving the item from virtual vault to normal vault on the website 5. Bloodangel sword +EDR Thank, you! Share this post Link to post Share on other sites
Arturs 1,296 Posted November 14, 2020 Hello. Sorry for inconvenience, but i can check it only on Monday, when will be our web.dev (because problem appears with virtual case in your case) 1 Share this post Link to post Share on other sites
inqizitorb 0 Posted November 20, 2020 Hello? it has been 9 days since i lost that item Share this post Link to post Share on other sites
Arturs 1,296 Posted November 23, 2020 My apologies, a lot of work, forgot about this.. Sword in vault! 1 Share this post Link to post Share on other sites