For any attempts to deceive the administration, even unsuccessfully, you will be punished with a permanent ban. Making application in event of loss: 1.  Name of the character, account and the server, where loss have happened: Normal, Arca, Market, Siege, Instance. 2.  Origin of lost items: Bought by yourself in W Coin shop / Bought by someone else in web market / obtained in game process. 3.  Date and time of loss (as accurately as possible, it will accelerate recovery process). 4.