Chaos Goblin Glitch

[Hon 1]

This happened around 21:45-47 server time today.

Everything is on the video, i upgraded my gloves from +9 to +13, clicked upgraded 4 times in a row all hit succeeded but my gloves turned out to be +12 only. Seems like there was some glitch at the 11th upgrade where it said succeed but my item did not grade up to +11. I then have to upgrade +13 AGAIN end up failed

Any admin can help ? 

 

[Hon 1]

Sorry 1st time using forum

Char name: TERIUS

Server: Angel

[-Invoker- 3]

TERIUS Video not working, image also.

[Arturs 1,267]

[21:47:36] [Enchant UI Mix][PlusItemLevel] User:icarushyb(TERIUS) Upgrade Item:[Legendary Gloves,9,0,1,5]serial:[1186687539] Dur:[71] Ex:[0,0,1,1,1,0,0,0,0,0,0] Set:[0] 380:[0] HO:[0,0] Socket[255,255,255,255,255], BonusOption[0]
[21:47:39] [Enchant UI Mix][PlusItemLevel] User:icarushyb(TERIUS) Upgrade Item:[Legendary Gloves,10,0,1,5]serial:[1186687539] Dur:[74] Ex:[0,0,1,1,1,0,0,0,0,0,0] Set:[0] 380:[0] HO:[0,0] Socket[255,255,255,255,255], BonusOption[0]
[21:47:41] [Enchant UI Mix][PlusItemLevel] User:icarushyb(TERIUS) Upgrade Item:[Legendary Gloves,11,0,1,5]serial:[1186687539] Dur:[78] Ex:[0,0,1,1,1,0,0,0,0,0,0] Set:[0] 380:[0] HO:[0,0] Socket[255,255,255,255,255], BonusOption[0]
[21:47:52] [Enchant UI Mix][PlusItemLevel] User:icarushyb(TERIUS) Upgrade Item:[Legendary Gloves,12,0,1,5]serial:[1186687539] Dur:[83] Ex:[0,0,1,1,1,0,0,0,0,0,0] Set:[0] 380:[0] HO:[0,0] Socket[255,255,255,255,255], BonusOption[0]

[21:47:52] [Enchant UI Mix][PlusItemLevel] Chaos Mix Start
[21:47:52] [Enchant UI Mix][DeleteItem] [icarushyb][TERIUS] Minus Durability (12,15)(14)
[21:47:52] [Enchant UI Mix][DeleteItem] [icarushyb][TERIUS] Minus Durability (14,13)(13)
[21:47:52] [Enchant UI Mix][DeleteItem] [icarushyb][TERIUS] Minus Durability (14,14)(26)
[21:47:52] [Enchant UI Mix][PlusItemLevel] [icarushyb][TERIUS] CBMix Fail 0 / 65 Money : 724041042-8000000 [13], CharmRate : 0

I think it's because of the high ping at that moment. When you click on the button, client goes to his script, like starting sparkling animation and giving an information window.
After +10, you didn't receive any information from the server, so your gloves remind +10 (you can see, that price didn't change)

So sorry, this case isn't restorable.