Bought item not in Gremory case.

[kruspe 0]

Character name PandaZizi

server x50

Hello, i bought a bow with 4Bless 4Soul on 01.04.2023 / ~21:30 server time and i was unable to open `k` menu to get the item. After relog the case was empty. is there any way i can recover the jvls or get the bow ?  

Ty and wish u a great day.

[Arturs 1,285]

Restored jewels.