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Lost bons, zen, item in market and character when merge Medea to Prime Please Help

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Hi there,i have some problem when merge sever medea to prime, i have 4 account and all of that when merge, only character have reset> 1 got move, and all other character have <1 reset are gone, and i put alot of item on them, My web account when merge lost all the bons and zen too, please help me. can pm me for more information, tks you.

mergesever.png

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Hello. Transfer are working only for characters with 1 reset or higher. Bonuses and zen must be on your account right now.
About items - write account and more detailed information about characters and items, i will check. 

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@Arturs i have 4 acc: tieulac91, chucongtub, chucongtu, chucongtu2, all of 4 account from medea and have character rs <0 hold item like jewel, item,... i can't remember all because have alot of item and i create char for keep item, please check this , thanks you.

bons and zen is back from account, tks for that 😀

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i've checked characters on these account and add most valuable items on the /ware 4 slot of first 3 accounts. 


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