Issues after merge Medea -> Prime

[Arturs 1,496]

If during servers merge something got lost/have not transferred, please fill this form: 

1. Login of your account:
2. Describe the problem:

In this topic is created to solve only technical issues, if something was not transferred because of server problem. In other cases (for example forgot valuable items on 0 reset characters), create a new topic on Lost and found, and you will get help, after we help everyone, that lost something on our behalf.  

[RNSX 14]

i cant take photo my Pc, i dont know why.

  Login my acc : 0708040389

- I lost 551 bon and 8kkk zen of acc 0708040389 on medea when merge,

   i 83 bon on prime  is i play new char on prime   in acc 0708040389   

please fix for me , thank so much 

 

[0942138433 1]

Login My Acc 0942138433

i have about 1147 Bons and ~4kkkZen which not transfered together this ACC

i have put some items on Personal Store and not transfered

And on Web MArket. i didn't remember which items clearly

My end of month bonus has not been received

Thank for read. I hope that you help this Problem

[0942138433 1]

[maruko93 0]

 

please login my acc : maruko93 sv x100 medea

I lost 127 bons and 40 billion zen

5 items sold on the market have been deleted

please help me recover

 

 

[0898781879 0]

I also put some items on Personal Store and web market but has not been received/ thanks all. i'm wating result

LOgin  of ACC: 0898781879

[089898989 0]

3 minutes ago, 0898781879 said:

I also put some items on Personal Store and web market but has not been received/ thanks all. i'm wating result

Me too. Help Me Recover all somthing

Login 089898989

[NoSilence 53]

Login: nosilence

Problems:

- no bonuses & zen transferred on Web;

- items placed on the market still attached to #2 server;

- no personal storage items (not necessary).

 

[trkarry 0]

me the same 

login:trkarry

problem:lose all bons in srv medea...

[Beasty 289]

I see that everyone or almost everyone lost their bonuses and/or zen from Medea server (which were on website), I'm not sure if I did have any but I might have lost them as well and since it's not that hard to check please do:

1. Login of your account: beasty
2. Describe the problem: Might have lost bonuses and zen after merge with Prime server (I might have not, just making sure I didn't because I didn't play for few weeks and don't really know if I had bonuses there or not).

[1410019 0]

1. Login of your account: 11410019

 2. Describe the problem lost ~ 1600 Bonus  ZEN~ 40 kkk and magic skills sm

[DoomDay 4]

1. Login of your account: tieulac91, chucongtub, chucongtu (3 account)
2. Describe the problem: Might have lost bonuses and zen after merge with Prime server (I might have not, just making sure I didn't because I didn't play for few weeks and don't really know if I had bonuses there or not).

[borgir 1]

1. Login of your account: borgir
2. Describe the problem: characters lost, items lost, stats not correct. After i did reset came back from 100 reset 400 lvl to god knows what reset and 399 lvl wtf ? 

EDIT: no bon as well

[1410019 0]

1. Login of your account: 1410020 account:1410021

 2. Describe the problem lost ~ 100 Bonus and zen

[fyza 4]

1. Login of your account fyza1 fyza4 stopkaf fyza 

2. Describe the problem lost all item toca x 3  sculpture x10  brock fenrir ~Broken Horn 6  bon ~ 1000 

all my items are gone from vault 

[Arturs 1,496]

6 hours ago, 0898781879 said:

I also put some items on Personal Store and web market but has not been received/ thanks all. i'm wating result

LOgin  of ACC: 0898781879

what exactly items were on webmarket you remember?

6 hours ago, 0942138433 said:

My end of month bonus has not been received

Before merge, we gave all bonuses and items for rankings and checked it. 

6 hours ago, maruko93 said:

5 items sold on the market have been deleted

Do you mean in-game shop?

3 hours ago, borgir said:

1. Login of your account: borgir
2. Describe the problem: characters lost, items lost, stats not correct. After i did reset came back from 100 reset 400 lvl to god knows what reset and 399 lvl wtf ? 

EDIT: no bon as well

Neet more information. Nikcname of characters? 

1 hour ago, fyza said:

1. Login of your account fyza1 fyza4 stopkaf fyza 

2. Describe the problem lost all item toca x 3  sculpture x10  brock fenrir ~Broken Horn 6  bon ~ 1000 

all my items are gone from vault 

From what account disappears these items? 

[Arturs 1,496]

All bonuses and zen were transferred, please check it,

All items from "Personal store" will be automatically transferred to your virtual vaults.

[Arturs 1,496]

All items from web market should be on your web market on Prime server, please check it. 

[0942138433 1]

14 hours ago, Arturs said:

All items from web market should be on your web market on Prime server, please check it. 

I cant remember all items but only have important is

 one of set Ambition +9 +L + 3SKS +OP 20 Defense

and one of set Adamantine have: Gloves +14+L+OP 20DEF +5%rf +4%hp +4%dd +10% defense successful rate

                                                                    Helm +13 +L + OP 20DEF +4%hp +4%dd

                                                                    Armor +13+L + OP 20 DEF +4%hp +4%dd

                                                                   Pants +L+ OP16 DEF + 4%hp +4%dd +zen

                                                                 Boots +L +OP 12 DEF +4%hp +4%DD +zen

all items which put on web market on Medea

I has not been received

                                                                 

[0942138433 1]

2 hours ago, Arturs said:

All items from web market should be on your web market on Prime server, please check it. 

I think all items that put on web market on Medea Server must transfered to Prime Server together

these items verry important for me. i spent more time with them, and now i hope that you will help this problem

 Dear, 

Have a nice day.