After character selection crash

[serafeim23 1]

Hello there,

i just download the game client and made account.

I created a character and then when i press connect i crashed! i have the same issue all the time and cant find any solution in the forum! Tried everything i can as i disable firewall and windows defender any help?

[Naive 57]

Any error message on the screen? Try to reinstall the game.

[Gucci 70]

5 hours ago, serafeim23 said:

Hello there,

i just download the game client and made account.

I created a character and then when i press connect i crashed! i have the same issue all the time and cant find any solution in the forum! Tried everything i can as i disable firewall and windows defender any help?

I would suggest:

• Deleting the game completely
• Turning off Firewall and any anti virus program. 
• Then redownload the game
• And finally freshly install it
   

[Arthur 1,785]

3 hours ago, Gucci said:

I would suggest:

• Deleting the game completely
• Turning off Firewall and any anti virus program. 
• Then redownload the game
• And finally freshly install it
   

+ Update your video drivers. 

[serafeim23 1]

tried everything and no error appears have only the crash logs which is empty and the crash files

[Naive 57]

56 minutes ago, serafeim23 said:

tried everything and no error appears have only the crash logs which is empty and the crash files

Could you share some details about your laptop’s or PC's specifications?

[Arthur 1,785]

55 minutes ago, serafeim23 said:

tried everything and no error appears have only the crash logs which is empty and the crash files

Do you have the same problem on a different mu online server with the season 19 version? 
Some newcomers occasionally have this problem, but we still haven't figured out the reason.

[serafeim23 1]

i dont have the same problem with the official latest version or versions before season 19 just with this one.

i created account

i create character

i press connect

crash with no errors or any warning pop up window

 

 

[Arthur 1,785]

Maybe at the same time, you're running an official client, launcher, or something like that?

[serafeim23 1]

i deleted everything! nothing running on background! nothing installed except this server client!

 

[serafeim23 1]

the crash file .DMP said that

Quote

Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 22631 MP (16 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Thu Nov  7 14:28:19.000 2024 (UTC + 2:00)
System Uptime: 0 days 0:01:06.385
Process Uptime: 0 days 0:00:28.000
................................................................
.............................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr
(418.4630): C++ EH exception - code e06d7363 (first/second chance not available)
For analysis of this file, run !analyze -v
eax=00000001 ebx=00000000 ecx=00000003 edx=00000000 esi=75c00990 edi=500905e8
eip=774d7b0c esp=00199ea4 ebp=00199eb0 iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
ntdll!NtGetContextThread+0xc:
774d7b0c c20800          ret     8

and the stack txt that

Quote

Client Version

[Exception Address] 0x7526b282
[Exception Code] Microsoft_C++_Exception
RaiseException() (0x7526b220)
StackWalk failed: 487

if that helps at all

[serafeim23 1]

sorry for multiple posts i am trying to give as much as informations i can for my issue!

i tried to put main.exe in DEP list but got this...

[Naive 57]

• Open the Start Menu and type sysdm.cpl to open the System Properties window.
• Go to the "Advanced" tab and click on Settings under the "Performance" section.
• In the Performance Options window, click on the Data Execution Prevention tab.
• Ensure that "Turn on DEP for essential Windows programs and services only" is selected.
• Alternatively, you can add the game client to the DEP list (by selecting "Turn on DEP for all programs and services except those I select").
• If the game client isn't listed, click Add and navigate to the game's executable file, then click Apply.

[serafeim23 1]

when i try to add main.exe in the list i got the wanring message.

[Naive 57]

3 minutes ago, serafeim23 said:

when i try to add main.exe in the list i got the wanring message.

We need more info here.

Press the Windows key, type "Event Viewer", and open it.
In the left panel, expand "Windows Logs" and click "Application".
Look for logs with "Error" or "Warning" levels.
Click on a log entry to view more details about the issue.

[serafeim23 1]

this is the error i got all the time...

Quote

Faulting application name: main.exe, version: 1.20.30.0, time stamp: 0x652cff2e
Faulting module name: main.exe, version: 1.20.30.0, time stamp: 0x652cff2e
Exception code: 0xc0000005
Fault offset: 0x00e5c8f1
Faulting process id: 0x0x50F8
Faulting application start time: 0x0x1DB3114E639A0F9
Faulting application path: C:\Games\MUX Legend\main.exe
Faulting module path: C:\Games\MUX Legend\main.exe
Report Id: c4a49736-1fd1-47b0-a2e5-624d8d43e183
Faulting package full name:
Faulting package-relative application ID:

 

[Naive 57]

Right-click main.exe and select "Run as administrator" to ensure the game has the necessary permissions.

[serafeim23 1]

the same error!

Quote

Faulting application name: main.exe, version: 1.20.30.0, time stamp: 0x652cff2e
Faulting module name: main.exe, version: 1.20.30.0, time stamp: 0x652cff2e
Exception code: 0xc0000005
Fault offset: 0x00e5c8f1
Faulting process id: 0x0xC64
Faulting application start time: 0x0x1DB31169BB12759
Faulting application path: C:\Games\MUX Legend\main.exe
Faulting module path: C:\Games\MUX Legend\main.exe
Report Id: cb71ed0a-d255-4688-a6ba-af7a923e5d3e
Faulting package full name:
Faulting package-relative application ID:

 

[Naive 57]

7 minutes ago, serafeim23 said:

the same error!

 

Check private message.

[luxrio1 118]

after u downloaded it with ur anti virus off, you have to give ur folder where ur game is in, an exception. Google " how to give a folder Excpetion" wait ill do it lol
 

look up what windows version you have, but this works with every windows almost the same.